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Privacy Policy

Privacy Policy
Capra Projects (Pty) Ltd
Effective Date: August 2019
Capra Projects (Pty) Ltd ("Capra Projects", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, request a quotation, contact us, or make use of our services.
This Privacy Policy is governed by the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
1. Information We Collect
When you contact Capra Projects, request a quotation, complete an enquiry form, communicate with us via WhatsApp, email, telephone, social media platforms, or interact with our website, we may collect the following information:

  • Full name

  • Contact number

  • Email address

  • Physical address or project location

  • Project details and requirements

  • Photos, drawings or measurements relating to your project

  • Information provided during consultations or site visits

  • Any other information voluntarily provided by you

We may also collect limited technical information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and analytics information

2. How We Use Your Information
Capra Projects collects and processes your personal information for legitimate business purposes, including:

  • Responding to enquiries and quotation requests

  • Contacting you regarding your project

  • Providing design advice and project recommendations

  • Conducting site inspections and measurements

  • Preparing quotations, invoices and contracts

  • Managing installations and project communication

  • Providing customer support

  • Improving our services and customer experience

  • Communicating relevant company updates, services or promotions where permitted

We will only use your personal information for purposes that are reasonably related to the reason it was collected.
3. Sharing of Personal Information
Capra Projects will not sell, rent or distribute your personal information to third parties.
Your information may only be shared where necessary to provide our services, including:

  • Suppliers or manufacturers where required for your project

  • Professional service providers assisting with our business operations

  • Website, advertising or technology service providers used to operate our business

Any third party receiving personal information is expected to respect the confidentiality and security of your information.
4. Marketing Communications
If you provide your contact details through our website, advertising platforms, enquiry forms or other communication channels, you consent to Capra Projects contacting you regarding your enquiry.
Where permitted, we may also send information regarding our services, projects or company updates.
You may request that we stop sending marketing communications at any time by contacting us.
5. Protection of Personal Information
Capra Projects takes reasonable measures to protect your personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration or destruction

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
6. Retention of Information
We retain personal information only for as long as reasonably necessary for:

  • Completing your project

  • Maintaining business records

  • Meeting legal, accounting and contractual obligations

  • Resolving disputes or enforcing agreements

Once information is no longer required, it will be securely deleted or destroyed.
7. Your Rights
Under POPIA, you have the right to:

  • Request access to your personal information held by us

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

Requests can be submitted using the contact details below.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and improve our marketing efforts.
These technologies may be provided by third-party services such as website analytics and advertising platforms.
You may adjust your browser settings to disable cookies, although this may affect certain website functionality.
9. External Links
Our website may contain links to external websites or platforms. Capra Projects is not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policies of any external websites you visit.
10. Changes to This Privacy Policy
Capra Projects reserves the right to update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or services.
The latest version will always be available on our website.
11. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:
Capra Projects (Pty) Ltd
Website: www.capraprojects.com
Email: info@capraprojects.co.za
Telephone: +27 66 159 4548
By submitting your personal information to Capra Projects, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information for the purposes described above.

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